FAQs

3pm is our standard check in time. If earlier check in is required then we may be able to accommodate this. Please email reservations@thegreshamaparthotel.com

11am is our standard check out time. If you would like a later check out time we may be able to accommodate this but it will depend on aparthotel capacities. Please email reservations@thegreshamaparthotel.com

Yes, we have a small luggage store behind reception which is available for guests to use free of charge.

We do not have a car park at The Gresham Aparthotel. The closest car park is Newark Street Car Park, LE1 5SN, which is just a short walk away.

Our reception is open 24 hours.

No smoking is allowed within the building.

Breakfast is included with a 'Bed & Breakfast' rate, or can be added when you check in at an additional cost.

Information about our different room types are available here. All of our rooms include the same equipment and facilities but some rooms have more space or sleep more people than others.

A full list of facilities and equipment available in our rooms can be found here. If there is anything missing, that you think you might need during your stay then let us know and we will do our best to help.

As well as the equipment and facilities available in our rooms, guests can access our fitness suite, self-service laundry room, 24hour reception, our onsite restaurant / bar as well as co-working and meeting / conference space (available at an additional charge).

High speed wifi is available throughout the aparthotel. At an additional charge, guests can also access our on-site co-working space, Gresham Works. If you are planning a meeting or a small conference, meeting room hire is also available through Gresham works and is suitable for meetings of 2 - 60 people.

An Aparthotel is a hybrid between a hotel and a serviced apartment. Staying at an aparthotel means that you have access to your own kitchen and living spaces as well as being able to benefit from the high levels of service and facilities that you would receive at a hotel, such as a 24 hour reception, concierge and housekeeping service. This gives you more flexibility as to how you manage your time. The Gresham Aparthotel provides a comfortable home away from home and is a great option for short or longer term stays.

Leicester is a vibrant city with a rich cultural heritage and a fascinating history. Whether you want to explore the story of King Richard III, and how he famously came to be buried in a car park, learn more about space exploration, take part in the city’s renowned Diwali celebrations or see a critically acclaimed theatre production, there is something for everyone. Here you will find out more about Leicester’s attractions, upcoming events and fun experiences that you can enjoy during your visit.

Our accessible rooms offer more space, ensuring wheelchairs can move around more easily. If you have specific access needs that you would like to discuss with us, please email reservations@thegreshamaparthotel.com

We do not provide health and beauty treatments onsite but, if you speak to our reception staff, they will be able to advise which salons are available nearby.

Yes - our fitness suite is open between 6am - 10pm and is available for all guests to use.

Rooms are serviced every five days. If you would like your room to be serviced more or less frequently, just let us know at reception when you arrive.

The aparthotel is a great option for longer stays and we try to keep our prices competitive for those taking extended stays in the city. Having your own kitchenette and living space also gives you the flexibility to eat in or out during your stay, which can mean big savings as opposed to staying in a hotel without the same facilities. If you would like to speak to someone directly about stays of ten nights or more, please contact reservations@thegreshamaparthotel.com

We want you to have the best experience during your stay and our staff work hard to make this happen. If there is something that you aren’t happy with, please speak to us at reception. Alternatively, you can email us at reservations@thegreshamaparthotel.com

Yes - for group booking enquiries please contact reservations@thegreshamaparthotel.com

Booking directly with us, either through our website or by phone, is always the best option. Here’s why:

• Get the best rooms when you book direct - we prioritise our best rooms for guests who book with us directly. So you may get more space, a bigger bed or a nicer view. Booking directly also gives you the opportunity to make special room requests more easily.

• More flexibility - by booking with us directly you have until 10am on the day of your stay to make a cancellation to your booking and receive a full refund. We can also accommodate changes to your booking more easily and without penalties.

• Save money - Our hotel rates will not be higher than those offered by online travel agents. From time to time, we sometimes offer special discounts or incentives on repeat visits for guests that have booked with us in the past. If you are looking to stay over a longer term, book for a group or are looking for a room at the last minute then give us a call and we may be able to accommodate you with a special rate.

Our advertised rates are per room. Depending on the room you choose, they can sleep between two - four people.

Yes, our wifi is free for all guests to use.

Your card will be charged the full amount before your stay.

We offer a full refund if cancelled before 10am on the day of your stay. If you cancel after this time, your first nights stay will be fully chargeable but you will receive a full discount for any nights booked thereafter. Please note, we have a different policy for group bookings of ten rooms or more.

If you do not show up for your booking you will not be entitled to a refund.

Children are welcome to stay with a parent or guardian. Please email us at reservations@thegreshamaparthotel.com in advance of your stay if you would like a high chair or travel cot in your room.

The Gresham Bar & Restaurant offers a range of food including breakfast, sandwiches and wraps, small plates, burgers, and dinner.

Yes. Most allergy requests can be catered for.

Yes, both vegetarian and vegan options will be available.

We have a self-service laundry room, located on the lower ground floor of the aparthotel, which is free for guests to use. The room includes a washing machine and dryer.

Yes

Any vacancies will be advertised here