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Friends & Family

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Community engagement has always been a priority. We preserved a piece of history, sealing memorabilia donated by the public, into a time capsule placed within a cast iron bank vault, in the basement. Some of The Gresham’s rooms have also been named after individuals who have been significant in the building’s journey.

Where possible, original features were retained and restored. New supplies were sourced locally and old materials that were no longer able to be used, were donated to local companies in a bid to reduce waste and support small enterprises.

Throughout the £17million transformation of our beautiful, Grade II listed Victorian building – formerly the iconic Fenwick’s department store – there has been a strong focus on sustainability and contributing positively to the environment.


The Gresham Aparthotel Leicester, run and managed by Reimagined Quality Ltd, has been committed to developing sustainable practices and supporting the local community, from the very start to this day. We are constantly striving to improve and develop initiatives.

Our commitment has not stopped since opening, either. A Sustainability Team has been appointed and an action plan developed using SMART targets, which are regularly updated and shared throughout the business, and we recently gained EcoSmart accreditation.

It is important we take action to be more climate positive and give guests more sustainable choices. Therefore we work with Ecologi and pledge to fund one tree for every direct booking. These will go towards verified reforestation projects across the globe to help reverse and reduce the impacts of climate change.

Global Secure Accreditation

GSA has awarded The Gresham Aparthotel, Leicester, UK, the Secure Serviced Accommodation Accreditation (Type 3). The report concluded "that The Gresham Aparthotel has invested significantly in its security."

View the certificate and report.

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Partners & Suppliers

  • All suppliers are to provide their environmental policies and we will look to use those that will reduce The Gresham’s environmental impact

  • Evaluate the environmental impact of any new products we intend to purchase.

  • purchase more environmentally friendly and efficient products.

  • Use local suppliers, labour, and materials where available to reduce CO2 and help the community and businesses.

Waste Reduction and Recycling

We are committed to reducing wastage throughout the business and achieving a target of 95% recycled by 2024.

  • Minimise the use of paper in the offices and guest apartments.

  • Reduce packaging as much as possible.

  • Buy recycled and recyclable paper products.

  • Reuse and recycle all paper where possible.

  • Monitor and track our waste, analysing the recyclable content being disposed of from offices and guest apartments.

  • Remove all single use plastic bottle toiletries from guest bedrooms.

Energy Consumption

  • Use of LED’s throughout, using lighting controls and sensors in public areas and guest apartments.

  • All Lights and electrical equipment will be switched off when not in use.

  • Heating and cooling systems will be monitored and switched off when not required.

  • All areas to be thermostatically controlled.

  • Energy consumption and efficiency of new products will be considered when purchasing.

  • Monitor and record our total energy usage on a daily, monthly, and annual basis.

  • Identify areas for improvement and implement agreed actions.

  • All appliances must be at least B rated but preferably A.

  • All pipework to be well insulated.

  • Secondary or double glazing installed.

Water Consumption

  • Water usage will be monitored and recorded.

  • All leaks from taps and pipes to be repaired as soon as discovered and the incidence of such leaks reduced through good maintenance.

  • All new toilets to be dual flush.

  • Low flow taps installed wherever suitable.

  • Guests and employees are informed on how they can save water and energy.

  • Actively investigate the viability of committing to capital expenditure projects to improve energy consumption and our carbon impact, such as solar panels


We are committed to enforcing effective systems and controls to ensure that modern slavery is not taking place anywhere in our business or supply chains. We will monitor and take a continuous improvement approach to doing this to prioritise processes that will prevent our direct or indirect support for any act of modern slavery.

Modern Day Slavery & Human Trafficking

No form of child labour or labour involving minors is allowed by The Gresham. The minimum age for employees will be in line with the statutory minimum age for workers. The Gresham prohibits the use of all forms of forced labour, slave labour or any other form of human trafficking in our operations and supply chain

Child and Forced Labour

We believe that a culture of equality, diversity and inclusion not only benefits our Company but supports wellbeing and enables our people to work better because they can be themselves and feel that they belong.

We are committed to promoting a working environment based on dignity, trust and respect, and one that is free from discrimination, harassment, bullying or victimisation.

Equality, Diversity, and Inclusion

We encourage all our workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of, our organisation. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. Our whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation.




All employees will be provided with a safe and secure working environment. We seek to prevent accidents and injuries that can occur at the workplace and conduct regular health and safety training and measures to reduce any risks identified. All operations comply with the applicable health, safety, and security laws.

Health, Safety and Security

We are conscious of the impact our operations can have on our local communities and recognise the opportunity we have to advance local economic development and create a positive impact. We therefore seek to engage with stakeholders and representatives of these communities to ensure that we listen, learn, and consider their views as we conduct our business.

Community and Stakeholders

All members of staff have access to an independent Employee Assistance Programme to support their mental wellbeing. We are committed to reducing workplace stress and encouraging a positive workplace to ensure that employees remain healthy, happy and productive.

Employee Assistance Programme

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Along with our distinguished partner restaurant, Black Iron Social, this year, we are offering an exclusive New Year’s Eve Dine and Stay Package where guests will be spoilt with a full, sumptuous 5-course dining experience with lots of interesting celebration drinks options to choose from. Later in the evening, we’ll push back the tables so you can dance all the way into 2024. 

And when you need to retire, all you need to do is make your way upstairs to your elegant and spacious room where you can kick off your dancing shoes and enjoy a comfortable and luxurious night in Leicester’s finest aparthotel. 



See in 2024 in style and treat yourself to New Year’s Eve Dine and Stay at The Gresham.

36 Market Street, Leicester, LE1 6DP

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